Returns Policy

If you wish to return an item, it must be dispatched within the return window from the date your order was delivered. Please use the portal linked above, or contact our customer service team via email. This portal is for online orders only.

All items must be returned in perfect new-like resalable condition, unused, and with the original packaging, including boxes and dust bags. We are unable to offer a refund on items that are deemed damaged – scratched, worn, not in their original packaging or missing any packaging.

Additional Information

Alternative Carriers
If you choose to use your own carrier for the return, craftedbagshop.com cannot be held responsible or liable if returned products are lost or misdirected in transit. In order to make sure your return reaches us safely, we strongly advise you use an insured and tracked service.

Exclusions
Personalized Products
Personalized items are non-returnable. This does not affect your statutory rights.
Jewelry
We are unable to accept any returns for pierced jewelry (including earrings), except in cases where the item is faulty or received damaged & we have been notified within the return window from the original delivery date. In the unlikely event your item is faulty or damaged upon receiving, please get in touch with our team. All defective items will be assessed by our team.

Complimentary Gift
For orders placed during our complimentary gift promotional periods, the complimentary gift must be returned if the qualifying purchase is returned and refunded. This does not affect your statutory rights.

Packaging & Care for Returns

We take great pride in providing luxury products of the highest quality, and work hard to make sure that these are beautifully wrapped and carefully packaged when they reach you.

Please pay special attention to the packing of any bags with a chain strap. When dispatched, we rigorously pack the chain in such a way that it does not mark the leather – we kindly ask that you do the same when returning the item to us, as we will not be able to issue a refund on damaged items.

Refunds
You will be sent a confirmation email once we have received and processed your returned goods. Refunds can only be processed to the original payment method. Occasionally there can be a delay in the refund showing in your account – this is governed by the card issuer and is outside of craftedbagshop.com’s control.

Faulty Items

All craftedbagshop.com products are skilfully handcrafted to the highest standards, but as with anything made by hand from natural materials, we know that on the rarest of occasions, faults can occur.
We always want to be there to assist you, so in the event that a manufacturing fault arises within a period after the date of purchase, we are happy to either repair, replace or refund the item – at no additional cost to the purchaser.
Proof of purchase from craftedbagshop.com or one of our standalone boutiques will be required, as all items purchased from one of our wholesale partners must be returned directly to them.
In cases of wear and tear, where a fault has occurred through general use, we ask that you get in touch to discuss whether a repair, at a cost to the purchaser, is possible. This does not affect your statutory rights.

Exchanges
Unfortunately, we are unable to offer exchanges at this time. If you change your mind and wish to exchange a product, please return the product and place a new order.